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This website is operated by Tantani Pty Ltd ABN 35 006 266 002 ACN 006 266 002
Please note: Users should be aware of any laws regarding the importing of weapons or any items from tansmas.com.au. Users will also be responsible for paying any customs or local taxes in your country (if applicable)

Shipping and Delivery

Tans Martial Arts Suppliers typically use Australia Post. If parcels are larger than what Australia post accepts they will send via a courier option. Allow an extra 1-2 days from quoted days for orders sent anywhere within Australia. If the customer chooses to do so, the ability to use their own courier is available. However, in the case of a customer needing to use their own courier, it is advised to either contact via phone or email the staff at Tans Martial Arts Supplier prior to ordering goods. 

As shipping costs are calculated based on weight. In the event that a customer wishes to order 5 or more items, the staff at Tan’s Martial Arts Suppliers will contact the customer directly after they have received an order to confirm shipping method and costs. If the order is urgent please send an email or call to ensure the timeframe you have allowed is enough.

Shipping cost for larger/bulky items may need to be re-adjusted after the order has been placed. A staff member will call you to confirm. 

Coronavirus impacts: We’re experiencing some delivery delays due to post and couriers affected by limited flights, social distancing requirements and increased parcel volumes. Thank you for your patience and understanding during this time.

Coronavirus impacts: We’re experiencing some delivery delays due to post and couriers affected by limited flights, social distancing requirements and increased parcel volumes. Thank you for your patience and understanding during this time. 


Privacy and Security

Tans Martial Arts Supplier has implemented security features in our database to protect your personal information from unauthorised access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database.


Returns

Tan’s Martial Arts Supplier allows returns only in the case in which the goods are still in resell-able condition and show no visible markings that would indicate otherwise. It is the customers responsibility to pay for postage charges.

Refunds
Tan’s Martial Arts Supplier will offer a refund or replacement if there is a major problem with a product.


Ordering
When making an order, the customer agrees that they have made sure the item they are purchasing is correct as well as pricing. Tans Martial Arts Supplier is not responsible for a customers incorrect selection that is confirmed after payment


Accepted Payment Methods and Pricing
Tans Martial Arts Supplier accept all major cards, including Mastercard® and VISA®. Pricing on Tans Martial Arts Supplier is subject to change without notice. In the event that an error in pricing occurs, Tans Martial Arts Supplier will advise the customer with further instructions to resolve the issue.

PayPal – Unfortunately, we are are unable to accept payments via PayPal due to their acceptable use policy. We do understand our customers would like to use PayPal as a method to pay, but their acceptable use policy states ‘Prohibited Activities, section 2 (k) certain weapons or knives regulated under applicable law.’ (source: https://www.paypal.com/au/webapps/mpp/ua/acceptableuse-full).

We have tried to work with PayPal to remove those products that appear to be in in violation of their acceptable use policy; with the view to only have the PayPal payment option for our other products, such as apparel. Unfortunately, this does not appear to be an option. We apologies for any inconvenience and recommend to use our other accepted payment methods. We appreciate your support.


Products
Although every means possible has been attempted to ensure that descriptions, prices and images of products are correct, certain circumstances may lead to typo errors in any of those areas. If a customer finds that there may be an error found through this website, please contact the staff either by telephone or email through the contact page.


Updating Account Information
Customers whom register towards the website should ensure that all details such as shipping addresses are kept up to date. Outdated information to customers details may lead to wrong shipments or charges not expected that cannot be refunded.


Prohibited Weapons Licence

Users should be aware of state laws regarding the importation and possession of controlled weapons from www.tansmas.com.au. Tans Martial Arts Supplier will not be held accountable for items that breach state laws and the actions taken by authorities.

For further clarification, or an itemised list of prohibited weapons, please contact the weapons division in your state. Upon order of weapons please provide a copy of the weapons prohibited licence issued from your states police department, accompanied with photo identification. Details can be sent via email to info@tansmas.com.au or posted to 79-81 Munster Terrace, North Melbourne, VICTORIA 3051. If applicable, any customs or local taxes in your country will be charged to the user.

Chief Commissioners Approval for Prohibited Weapons Number- Tans Martial Arts Supplier: 585-952-00W

Need Help? Call our team today on 1300 883 262
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